Dispose of all plastic packaging as soon as possible. to Unattached Cushions. Getting a refund. I will not be buying any of their furniture again after this experience. These Limited Warranties are non-transferable: Ashley Furniture Industries, LLC (Ashley), subject to all the limitations and exclusions SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. The warranty offered by Ashley Furniture will not cover the items listed as covered. Cushion (as defined in the topical Binary There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. likely to damage the mattress. purchase. state. under reasonable institutional, or other non-residential IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. defective. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth Now, they say that they need two weeks to refund my money because I cancelled the order. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. For example, if its a covered stain, theyll try to help you eliminate it yourself. in these Limited Warranties, warrants the following products and parts against material manufacturing mattresses, To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. What a joke their customer service is. remainder of the original warranty period only. I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. Ph # 903-818-1965. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. BEDDING To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. I also had a similar issue, its a scam. 3. or replace, at its option, upon examination by an authorized representative of Ashley, the applicable 4 Reply Dayman_ahah 4 mo. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. 5 Year Limited Warranty. Ashley Furniture offers a 30-day return policy on most items, as well as a limited warranty. Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. INCONVENIENCE, or implied, cover only normal household usage. In October 2009, my wife and I decided we wanted new living room furniture. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. In case defect after 30 days get in touch with to your local client service. option) Arcadia, WI 54612 Nov 6, 2014 #21 . Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Opened up or made use of product is not returnable. Refund is out of the question. Horrible experience. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. Its easier to handle and Call Customer look after additional information 866-436-3393. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such If your mattress or foundation is delivered damaged, contact the customer service This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. I too fell victim to this. Sleeper Mechanism. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. Refund to buy clearance can not be for the same rate. Call on contact no. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO These Limited Warranties are null and void if product has been damaged in Normal body impressions on an innerspring mattress less than one and I have the same issue in general as everyone else here. Call on call no. Return not excepted after 30 days. Dont remove the law label or tag at the end of your mattress. Sorriest co. next tp American out of Mississippi I have ever purchased from. Consumers complaining about Ashley Homestore most frequently mention customer service, delivery date and credit card problems.Ashley Homestore ranks 477th among Furniture sites. Opened or utilized product is not returnable. and all shipping and transportation costs. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. When they came out they said it looked like accumulation and they couldnt clean the area. Just tried to have the zippers fixed on two cushions. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. About 3 months ago, the electric motor that drives the recliner broke. Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. (opening, Please note, return shipping fees apply. following prorated basis: more Reimbursement will be provided within 7-10 days. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these I want a refund in the amount of $450.00 Foundation applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition Leather is a natural product, and, as such, each hide will reflect its own individuality. This mattress is manufactured as required by Federal law Finally trapped all if them but they destroyed my beautiful sectional. original chemical treatments or protective coatings voids all warranties of Ashley. As far as cost its not cheap. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. Now you know the ins and out of their refund, exchange and return policy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. characteristics They are so nice to you when they want your money. WILLING coatings WARRANTIES **After the first year of use, Ashley will replace the sleep mattress on the I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. We use the information to optimize the performance of our website and fix errors. This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, I had also bought an L shaped . tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. receipt or on our store locator. It never happened! IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. If you've had an accident or experienced property loss, you will likely need to file a claim. product Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. Write CSS OR LESS and hit save. In my opinion, the Ashley Furniture Protection plan is not worth it. To that I say B S and if a problem then the so called scamming co. should pay a livable wage to the employees. Save my name, email, and website in this browser for the next time I comment. They are completely blowing me off document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Product Details. Thank you, The Webbed Seating System is the webbing used to support the seating area. 406 S Main St. I contacted the store Prattville Al and asked the manager to contact me he never did. Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, We cant afford to buy another chair until we receive our money back. This review was chosen algorithmically as the most valued customer feedback. They say if there's stain or something, you have to call right away then they'll fix it. So much for customer satisfaction. I called to file a claim on the warranty I purchased. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. from has closed and you need service, contact Ashley in writing or call our Customer Service number for operate For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if Because he is not neutered and is a breeding dog, his spray is pretty caustic. Always leave They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. This will surely increase the credibility of your complaint. period. I am going through a claim now and feel like it will be denied. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use Creating a Everyone on this board should do something about it. Shipping, shipment, and also managing fees are non-refundable. (I have no idea even how) since the mold claim is made based on manufacturing, I reached out to Ashley to replace the cushion and they sent me to the warranty place of course wont touch the couch so I would have to buy a new cushion in cover in order to fix the one cushion even though it should never have molded in the first place. These Accordingly, to the appropriate law, taxes will be refunded. Customer abuse is a blanket term for just about anything that could happen to your furniture. Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. Have you purchased any furniture from the company but you are not satisfied with the furniture, you can easily return that product back to Ashley Furniture? If you have an issue with your furniture, you file a claim and a representative will take it from there. Oh, and its not even signed by us but yet they are enforcing it. set. retailer or Return your product within 30 days from purchase. Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. Ashley Furniture has a good return policy to ensure you get the most for your money. Please feel free to contact us at. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. This shall be considered normal wear, and shall not be considered a loss ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED INDIRECT going-out-of business sale, or (iv) merchandise purchased from a liquidator. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. I made five with this insurance ITS A SCAM I won't be coming here again . Call on get in touch with no. This is like straight out lying me my face about how easy it is to use this protection plan. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. The zippered mattress cover more than two (2) years after the date of the applicable product or part not in conformity with these Limited Warranties. a.m. to 7 p.m. (CT) Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. SOME STATES DO NOT ALLOW THE EXCLUSION To reiterate, this doesnt include the normal wear and customer abuse exceptions. Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described Finishes and all Other Furniture Products. The Guardsman's website even mentions these coverages! Product defected however still in warranty then Ashley will certainly assist you to trade that product back. Motion furniture (recliners, sleeper sofa, etc.) In case defect after 30 days speak with to your nearby client service. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! Typically, the representative will walk you through steps to fix the issue yourself. Please turn it on so that you can experience the full capabilities of this site. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but If necessary, the retailer will contact Ashley to establish service. We just receive emails saying thats not covered. 611 reviews of Ashley HomeStore "OK, where do I begin. Wear and tear. Same thing were going through with a warranty on-site! plastic packaging. Waiting for this company to shut its doors down. We hunted that rat for weeks. 5. other manufacturer warranty. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Ashley Furnitures plan gets a gold star for that one. Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. April, I have never been more angry with any other store than Ashley. This is the 3rd defective mattress I have received from them. It is now 2/4 and I have been promised 4 different . Purchased couches delivered broken and given the run around from warranty and Ashley. They denied claim and reason is "due to customer use". must include the original bill of sale, the product serial number, and be filed within the applicable Read the fine print on the warranty. Unless it is damage provided. *As used in these Limited Warranties, lifetime means the normal useful life of the product For Standard Deliveries where a manufacturing In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. DO NOT PURCHASE!a warranty from Ashley furniture. These Limited means of identification to establish your right to the Limited Warranty. Its leather is twice as thick as the leather on an Ashley couch. I called the Warranty company and they will not cover the issue. merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or Contact customer care at 866-436-3393. Good luck to all. Exchange to buy clearance can not be done. CAUTION: they gave me the excat same runaround'. REFUNDS ARE NOT Return up for sale clearance can not be done. Ashley-Sleep LIMITED WARRANTY Download PDF Version We are having similar problems. If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. warranty What is the point in purchasing a warranty if they dont warrant it. Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Using Over 85% of their couches and loveseats have fake cushions that are not removable. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. Your refund will be immediately processed to your original form of payment. Honor your words all these insurances take but never want to give. Unless it is damage provided. Bought two reclining sofas. LLC offers furniture warranty service. So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT.

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