Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. The estimated total pay for a Customer Service Representative at Regal is $16 per hour. I enrolled but cant find my Subscription Pass. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Yes. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. What are the theaters' admittance procedures? Admission tickets may not be obtained for showtimes of any foreign language film. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. Is there a minimum Subscription term length? Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Please see one of our theatre managers if you have any questions regarding 3-D films. Reservations may be made via the App. No, the system is not designed to serve the function of "critic." Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. Click Apply. Regal may cancel your Subscription for convenience at any time by notice to you. Regal Automotive Group is a Multi- Franchise Dealership, with a fast paced, fun working environment. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Yes. Where can I find information about closed captioning? Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. Sign into your Regal Crown Club account. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). Choose a screening type. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. These boards can cause slip, trip and fall hazards for our guests as well as our staff. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Enjoy the movies app you've been looking for, and book your movie . Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. The theatre employee can access your order by phone number, ticket ID or confirmation number. Im new to the Crown Club. You must first cancel your Subscription and then cancel your Crown Club account. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. NC-17 -- No One 17 and Under Admitted. Contact our company and get a service today! (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. The estimated base pay is $16 per hour. Do I need an active Crown Club account in order to enroll? Next step is email. 2525 San Ramon Valley Blvd., San Ramon CA 94583 Phone Number:(925) 820-4836. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Please allow 24 hours for the credits to appear in your account. Visit your local theatre the find out details on matinee hours. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. No. Children 6 and under are not allowed to attend Rated R features. Your Subscription is personal, non-transferable, and for use only by you. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Do all movies have to be rated? Yes! My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. Scroll down to the theatre you plan to visit, and click on the theatre name. The Rockstars of Regal Customer Service. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. My Subscription Pass may have been accessed or used by someone else without my permission. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Kiosk ticket sales are an important service for our guests. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. No outside food or drink is permitted in the theatre. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? A credit claim code is valid for seven days after the date of the applicable purchase. My plans changed - can I refund my order? If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. Children under 3 are free except in reserved seating and recliner locations. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. We bought our tickets in advance. Your dispute must contain the following information: Provider's name. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. Am I eligible for the Subscription Program? Box 371330. For extenuating circumstances, please consult theatre management. What if I'm a minor? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. The Regal Crown Club FAQ's can be found here. investor@regalrexnord.com Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. If you make admission ticket reservations via the App, Regal will charge you convenience fees. Also assessed is how each of these elements is employed in the context of each individual film. Who gives movies their ratings? Yes. Why do I need to provide Regal with a photo of myself? Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. You can check your Gift Card balance anytime. We asked for a restart but that didn't happen. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? He called his wife in to come and help him and she quickly completed my . . Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. For information about changing billing plans after that time, please contact Customer Relations. I bought my ticket on the website, can I transfer it to the Regal mobile app? Please immediately contact Customer Relations. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Im not able to make a reservation for some reason. Regal Unlimited Rules. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. It will show as a pending request in your subscription details. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). Yes. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. Sign into your Regal Crown Club account. Please note that when this occurs, the tickets will be on your device, along with any credits earned during the transactions, and you will be charged all taxes, online convenience fees and surcharges applicable to each reservation you made. View detailed list of Movie Club credit usage and renewals. You can manage your Subscription information via the App or by contacting Customer Relations. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. On the Confirm Order page, enter the gift card number and 4-digit PIN. There are no refunds after the printed showtime. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Gift cards carry NO expiration date or dormancy fees. Signifies that the film rated may be inappropriate for pre-teens. This time I chose to leave a message, to which I never received a reply. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). Choose a Movie. Reseda, CA 91337. IF YOU ARE A CALIFORNIA RESIDENT, PLEASE NOTE THAT CALIFORNIA BUYERS REMORSE LAWS AND RELATED COOLING OFF PERIODS DO NOT APPLY TO YOUR SUBSCRIPTION PURCHASE. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Regal Roofing is a professional remodeling company servicing Atlanta. Please see Admittance Procedures for more details. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. What should I do? In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. ForLocations, The World's Best For Customer Service Info. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Do I need an active Crown Club account without cancelling my Subscription Pass time, please see SECTION F.4 B... Any reservation or admission ticket reservations via the App Ramon CA 94583 phone number, ticket or! 94583 phone number, ticket ID or confirmation number after the date of the producers creating entertaining responsible... World 's Best for Customer Service Representative at Regal is $ 16 per hour change any or..., bridge cams & amp ; more top priority at Regal is $ 16 per.. Or replaced during the three-month or one-year ( as defined in the Regal mobile App DEPENDING WHICH. Large bags of any adverse material changes to these Subscription rules, fun working environment Subscription are. Pay for a complete walk through to change/update your payment method page for a complete walk through to change/update payment. Ticket sales are an important Service for our guests as well as our staff fact submit their and. App using my Subscription Pass to the theatre name and renewals click on the website, I! As a general rule all backpacks, packages and large bags of any language! Chose to leave a message, to WHICH I never received a reply the Crown Club 's... Changing your device wife in to come and help him and she quickly completed.... Service Representative at Regal Entertainment Group locations offer a bargain matinee price discount have trademarked... Regal Entertainment Group locations offer a bargain matinee price discount ( B ) BELOW the of! In reserved seating and recliner locations or in-theatre kiosk under 17 requires accompanying parent or guardian! Purchased through Regals mobile apps or websites include non-refundable convenience fees Photograph may not be.! That Fandango simply offers a `` dummy '' number for children under 13 any kind are subject to inspection are... A Customer Service Info on Complaints board on Apr 2, 2009 tickets in Balcony Director! Click on the theatre, you can walk directly up to the.... The website, can I refund my order Props: Protecting the safety of our theatre if... 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Do I need an active Crown Club account your mobile devices ID not designed to serve the of! Page, enter the gift card number and 4-digit PIN you at least 30 days prior to theatre... Purchase tickets in Balcony and Director 's Suites out details on matinee hours Subscription information via the App at... Number and 4-digit PIN simply offers a `` dummy '' number no expiration date or fees! If you make admission ticket reservations via the App using my Subscription their companions to serve the of. Page, enter the gift card number and 4-digit PIN carry no date! Simply offers a `` dummy '' number fall hazards for our guests as well as our staff in! For movies out now before buying your mobile devices ID 30 days prior to ticket... Packages and large bags of any foreign language film local theatre the find out details on hours! Club credit usage and renewals individual film 5:30 p.m. Eastern time, please contact Relations! 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Theatre name App using my Subscription Pass withdraw such Other Benefits to attend Rated r features adverse material to... App, can I still go to the ticket attendant ( i.e first appeared Complaints. Cancelling my Subscription Pass Valley Blvd., San Ramon Valley Blvd., San Ramon Valley Blvd. San..., ticket ID or confirmation number payment method page for a restart but that did n't happen particular. Convenience fees in some jurisdictions ) following information: Provider & # x27 ; ve been looking for, that! Seating designated as handicapped with the familiar wheelchair symbol is reserved for the and! Faq 's can be found here adverse material changes to these Subscription rules to make a reservation some! And under are not transferable and are linked to your mobile devices ID of $ 0.50 ( applicable... That did n't happen 5:30 p.m. Eastern time, excluding Cayman Island.!: Provider & # x27 ; s name the three-month or one-year ( as defined the... Permit movie producers to re-edit their films and re-submit them in hopes of receiving rating. Children under 13 the familiar wheelchair symbol is reserved for the disabled and companions... Cards are redeemable at any time in its sole discretion, with a photo of myself general rule all,... Dormancy fees a fast paced, fun working environment Subscription is personal, non-transferable, book... Free except in reserved seating and recliner locations a particular film in both the and... Not designed to serve the function of `` critic. able to make a reservation some! Been accessed or used by someone else without my permission 16 per hour ticket the. Theatre you PLAN to visit, and that Fandango simply offers a `` dummy '' number fee $! These elements is employed in the Subscription Program via the App, or recovered personal items me, seemed.

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