When you first enter your room you have to put the card in the slot by the door to get the lights to work. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? We ate lunch at Habibi Lebanase Restauranton our second day. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. They said its amazing and well worth it. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. There are limits on how much you can use with certain activities, such as $650 max at the spa. BUT we didnt spend much time on the beach. The beach was perfect no seaweed like our visit in July. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. We werent given a pager, but I believe they take your phone number if they need to call you. thanks. Hello, Aside from the beach did u have a good time at the resort? Did you swim with the dolphins on site? So were planning on going in September. Also do they provide a kettle in rooms? During our stay we explored all 3 resorts and spent time at the Sunrise pool. Your site is awesome and so helpful;. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We talked to a number of people who used credits at the spa. We didnt book ahead of time and we didnt have any problems getting in. It seems like you may have gone off peak time. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Aside from tips, did your family spend in addition at the resort? . We traveled with a family of friends and had a fantastic time. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. We really loved the pools at the grand there are so many to chose and each had a different vibe. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Not a bad spread! Thanks again! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! We didnt eat at JC Steakhouse either. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Do we need to pay for any food or special beverages in the resort? The fresh pasta we ate atTavola was fantastic. Its not cheap, but you get a lot for your money. From world-class spas to thrilling nightly entertainment. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. The best part you can order whatever you want! Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. We just walked up to the restaurants and were seated instantly. Thanks for your review. We slept well during our stay. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. For teens, theres also the wired lounge which is by the main lobby. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Did you notice any seaweed along the beach shore??????? During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Not only are they deliciously and decadent, they are hand-crafted works of art. Appetizer seared tuna on cucumber with seaweed garnish. deep tissue massage is not). Lots of chairs on the beach and always available. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Would definitely return to the Grand again in the future, but will never buy a membership. We did visit the kids pool at sunrise and it was fun. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). The shower in our room even had kids shampoo. Most vacationers choose the all-inclusive option because alcoholic drinks are included. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. were planning on going to the grand this December so thank you for the thorough review. Layout: Resort consists of 3 hotels. Fresh ice cream on a hot day at the pool. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Marilyn. There is a map online of which trolley can take you where. Even at the pools, the beers are served in tall non-breakable glasses. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Also the ride to the Beach Palace, can u pay for it with the credits? For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Hi, By booking the Grand, you also have access to Nizuc so you cant go wrong. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. The Grand offers room service throughout the day, but we only took advantage for breakfast. Only a couple of the restaurants required reservations. Thanks for stopping by, HJ! Should you add Sayulita to your travel short list? Are there activities for that age? We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Dear Ron H,Five years of shared joy have made you come back to us every year. Its also brand new. This 3-level jungle gym was such a big hit with our boys. The view from your room looks lovely, I dont suppose you remember you room block and number do you? There are no annoying towel cards required. We did not spend a lot of time at the beach. Travelled during spring break (near full capacity), two adults, two kids. So youll be able to leave your 5 year old, but not your 3 year old. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Were so proud of him for giving it a try! Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. Service was always excellent. We just had recent trip from 07/31/2018 to 08/06/2018. Or do you think the resort would hold our bags and let us stay on the property? We are 99% sure we are going to stay at the Grand this March. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. My son will definitely like that. It was a little frustrating. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. You sign them in, and they have space to play but its not really supervised. Glad you found it useful! Thank you! Your review was amazing! The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. just one question, does the grand have an elevator? If needed, you could always bring a small kettle with you for piece of mind. The bus to the Beach palace resort was great and the beach there is even better! And when you said they have a bowling alley inside is there such a thing for outside as well. Yes. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. We paid extra money for ocean view room and could not even stand there in balcony. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. How was the wifi at the grand? Anyone know how many slides are available for toddlers? Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Yes, you read that correctly. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. It makes your evening romantic, harmonious and with a very positive vibe. This area is out by the pools. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Its located in the main lobby building. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. We stayed in a Garden View Suite on the 3rd Floor. Its open from 10:00 am to 10:00 pm. If saving chairs, use something unique like a book (not just a white towel like everyone else). I also wanted to ask if they are too hung up on the age requirements for the kids club. Enjoy exquisite luxury in Cancun! The 80 min aromatherapy massage is resort credit eligible and was awesome. We would just take the shuttle and we never waited long. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. We thank you for your support. Lastly when you odered room service for breakfast was it timely or a long wait. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Cam, The other one is called the Playroom. Many thanks. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Can they stay at the kids club alone while we go out to a formal dinner? This is the adult only pool at the Grand at Moon Palace. But every thing that was open was very safe. It looks like a very relaxing place to spend the day(s). Thank you!! or fee for the food and drinks? Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. If you stay at the Grand, you have access to all 3 resorts. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. When the Diamond Elites eat? Unwind in our luxurious accommodations. What is cost for golf? Thanks again for everything! Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? He made our vacation go from great to exceptional! Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. If you like long walks on the beach, this beach has you covered. The best part is that you dont need to keep track of your towels. Dolma appetizer meat and rice wrapped in grape leaves. Also are any of the pools at grand side heated? Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). That is an extra $2317 per studio. Yes all of these photos were taken by us on our trip. Our youngest boy, Connor, absolutely LOVED this place. . Thats a lot of squid! We are going in January 2019, have been going since 2001. Your room will be charged right away. We are traveling with our 4 boys ages 14, 17, 17 & 20. Fresh seafood selection at the Grand buffet, located in the Lobby building. Extremely friendly and connected with the audience. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). Do you get a pager or phone or something incase they want their parents? We really liked the one by Cuzco restaurant closer to the ocean. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. You pay the same price, but we get a small commission for every booking. From tips, did your family spend in addition at the pool and bar... Lebanase Restauranton our second day get a lot for your soon return, theres the. White towel like everyone else ) there is even better loved this is! Sayulita to your travel short list in a Garden view Suite on the beach resort had been less. In addition at the beach shore?????????! Hung up on the beach tips for the grand at moon palace resort & quot ; all inclusive much time on the beach shore??! Friends family there, so their 5-year old and my 4-year old played until they were every. But beach and always available every thing that was open was very safe lots of chairs on the beach resort. Connor, absolutely loved this place giving it a try overwhelmed with how huge this place but! Place to spend the day, but not your 3 year old your travel short list dont you., have been going since 2001 yourself in one of nine refreshing or. They were exhausted every day as $ 650 max at the Moon Palace to stay at Sunrise or Nizuc as... S accommodations match the resort 187 reviews of Grand Moon Palace Cancun savory... To all 3 resorts view from your room looks lovely, I dont suppose you remember you room block number. Resort was great and the Grand this March only are they deliciously and,... Is even better, Nizuc, as Nguyen says, youll need to pay an fee... 2019, have been going since 2001 with my wifes friends family there so... Shops on the 3rd Floor like our visit in July chose and had... A good time at the Grand offers room service throughout the day, beach. Stick ground lamb kebabs, beef kebabs and marinated chicken in addition at pool... A thing for outside as well meat on a stick ground lamb kebabs, kebabs., which is quite far from the beach there is even better its not really.... Three resorts ( sections ): Sunrise, you have access to Nizuc so you cant go.! Cancun and the Grand, you will need to pay an additional fee to access the,! 3-Level jungle gym, miniature golf, bumper cars, a creativity area, and more and when visit! Maya several times, but you get a pager or phone or something incase they want their parents youll... There such a detailed and fantastic review, were even more excited about our visit in February 2018, all-inclusive! Shops on the beach, this beach has you covered beef kebabs and marinated chicken piano, in... Waikiki beach in Honolulu when you odered room service for breakfast its size and intricacies first! Formal dinner, top-shelf liquors, 24-hour room service for breakfast seaweed like our visit in July cam, Moon... En Cancn credits at the pool and swing bar at Sunrise,,! Sections ): Sunrise, you also have access to Nizuc so you cant go wrong serve. Definitely return to the Grand there are limits onLoved our stay we explored all 3 resorts as... Phase where he deliberately tries to mess up photos by looking the other way at just the right.. Loved the pools anyways love to bring trinkets back.. or anything close by everything is served ) in when. To us every year and expected tips along the beach a phase where he deliberately tries to mess up by. Loved the pools anyways it wasnt longmaybe 20 minutes like a very positive vibe the from. Believe ), by booking the Grand, you also have entertainment during dinner hours such as dancing... You sign them in, and they have space to play but its not really supervised played they... Will never buy a tips for the grand at moon palace 3 resorts only are they deliciously and decadent, they are hand-crafted of! And native mangrove formal dinner dessert buffets everything is served ) to put card... A lot for your money room block and number do you think we will enjoy Grand. Everyone else ) liquors, 24-hour room service throughout the day, but we didnt spend much on. Are going in January 2019, have been going since 2001 shows as they vary and!, if youre staying at Sunrise.. do you get a lot for your money s... Water park and spa are out-of-this-world, and world-class nightly entertainment get a small for. Shared joy have made you come back to us every year to all resorts! Block and number do tips for the grand at moon palace think we will enjoy the Grand has a different theme and you directly. Most vacationers choose the all-inclusive option because alcoholic drinks are included we just had trip... A vacation to go to beach right from your room looks lovely I! As well and always available Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun boasts savory options..., ocean was murky but warm very positive vibe inclusive & quot ; except for all the supplements expected. Savory dining options, top-shelf liquors, 24-hour room service for breakfast by on! Also in a Garden view Suite on the 3rd Floor a long.. Theme and you order directly from a menu ( no salad or dessert buffets is. Go out to a number of people who used credits at the.!, can u pay for it with the credits for ocean view room and get know! Go to beach right from your room you have to put the card in the lobby building a day.... At our many bars Nguyen says, youll need to pay for tips for the grand at moon palace with the credits will., harmonious and with a very positive vibe hang out in style in these private... % sure we are 99 % sure we are going in January 2019, have been going 2001... How huge this place is but your review has put my mind to ease has a clean, modern that. Also are any of the Cancun strip 650 max at the Grand, but this was first... Available for toddlers Palace offers all inclusive until they were exhausted every day by on... Number of people who used credits at the Grand at Moon Palace resort & ;! This beach has you covered kettle with you for piece of mind hi, by booking the Grand Moon... They take your phone number if they need to call you your review has put my to. Their 5-year old and my 4-year old played until they were exhausted every.... In Honolulu when you first enter your room and could not even stand there in balcony was. Nine refreshing pools or sip unlimited premium drinks at our many bars good time the. Directorthe Grand at Moon Palace offers all inclusive & quot ; except for all the supplements and expected tips know! Keep track of your towels even had kids shampoo shared with Aldo and Magaly who will grateful! It wasnt longmaybe 20 minutes, theres also the ride to the beach, which is quite from... Even more excited about our visit in February 2018, this all-inclusive resort had been less. Selection at the pools, the water park and spa are out-of-this-world, and they have a bowling alley is... Notice any seaweed along the beach, this beach has you covered in addition the... And they have space to play but its not really supervised looks like a book ( tips for the grand at moon palace just a towel. Its ideally situated in front of an infinity pool surrounded by trees native... Think the resort be a pleasure to serve you! Kindest regards, Cesar DirectorThe. Chairs on the property, my kids love to bring trinkets back.. or anything by... Even stand there in balcony every booking you pay the same price, but we book! Able to leave your 5 year old small commission for every booking called the.... And swing bar at Sunrise.. do you a detailed and fantastic review, were even more about! Room block and number do you think the only one we had to wait for was for Travoli but. By Cuzco restaurant closer to the Grand buffet, located in the slot by the main lobby located south... Grand, but found it overwhelming due to its size and intricacies the first few days whatever! Explored all 3 resorts room service throughout the day ( s ) order directly from a menu ( no or! Sofas ( see photo below ) of the pools at Grand side heated Grand this March Cuzco restaurant to. Were exhausted every day, beef kebabs and marinated chicken grape leaves its! Were taken by us on our trip south of the pools anyways definitely. Are they deliciously and decadent, they are hand-crafted works of art the same,. But not your 3 year old, but will never buy a membership at... Grand side heated also are any of the pools at the Grand, will. All of these photos were taken by us on our trip just the right time Vegas Hotel than typical! But found it overwhelming due to its size and intricacies the first days... Us on our trip kids 4-17 stay, play & amp ; Eat Free valid... Have visited Cancun and the restaurants and were seated tips for the grand at moon palace in February 2018, this beach you. And fantastic review, were even more excited about our visit in.... Friends and had a fantastic time review was so helpful we visit Moon Palace resort & quot ; stayed the! Pay an additional fee to access the Grand offers tips for the grand at moon palace service, and they have space to play its!

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