What does Viking do Nothing. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Me neither. This is apparently the case with or without purchasing the CFAR option. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. The pools were well maintained and temps were comfortable. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? The three stops in Brazil were somewhat disappointing, and especially Manaus. The food was amazing. This complaint has been resolved automatically due to user's inactivity. The Jupiter was beautiful and spotlessly clean. We have or by the end of the year, done most of what Viking has to offer. Insurance companies are slick. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The cuisine on Viking Ocean Cruises is excellent. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. LauraS Three cheers for Viking. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Embarkation was very frustrating. #3 in Best Viking Ocean Cruises #3 in. Full payment is typically required within several weeks of booking. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Just realized that the cruise booked was from Antwerp to Amsterdam. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Beautiful West Indies. Must be the only cruise line that does not. However, we did not find any "Specified Reasons" listed in the Plan Document. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. I too would like to see more unique stops added to Vikings itineraries in the Med. We look forward to reading your thoughts. They were going to lease the Santa Cruz II. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". This account has been claimed by Viking River Cruises customer service / representatives through our verification process. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. By proceeding, you agree to Cruise Critics. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Not crowded at all only about 900 . Search Close. CC Help Jenn Same tour repeated each year, no deviations. Love to be on a ship instead. We have taken note of your feedback. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. This review was chosen algorithmically as the most valued customer feedback. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Menu. We found this itinerary that checked both boxes! We did not see ANY of Spain. Review for Viking Mars to . Viking did a terrible job in accommodating us for the two day delay in London. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Review for Viking Orion to Alaska. We all played name that tune one afternoon at sea. . I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Do get the Bali extension as the island is beautiful. Oceania does a circle tour of Australia. We found her at the check in baggage area. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. 3. We had Covid tests within 72 hrs of departure. As were we! We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. CC Help Jenn We said yes. Submit a complaint and get your issue resolved. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Their ships always look new and are well maintained. Yazmin Hope and Libby Gallagher Viking never bothered to get us seat assignments for our return flight . Does not even include The Milford Sounds. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We enjoyed Viking's care from the airport to the ship and back again. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. The World Cafe, Embarkation and disembarkation were flawless. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Viking ship can dock right downtown Hamilton. The entertainment was better than I expected and my wife enjoyed the jewelry. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I want to take more Viking Ocean cruises, but I want to try new places. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Nothing could have prepared me and my family for the callous insensitivity they have shown to us. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. My then developed a nearly fatal lung condition and could not travel. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. My travel agent has since tried to sort this with Viking but they are refusing to help. While on board Viking Ocean, the ship is the best. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. The Restaurant was good. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. It not the ones they have, it the ones they don't have. . Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. 1. I purchased two of each of the following through ACH: A wonderful way to visit Carribean islands. A Viking Expedition ship sails in Antarctica. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. The only issue we had were the specialty dining rooms. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Bigger bathrooms. We have found NY Insurance Circular Letter No. Still need to do South America when the pandemic is really over. Been to all these Mexican resort areas on land vacations. My impression of Viking Cruise Line has plummeted far below any other cruise line. While some new destinations would be nice, it is not a serious happening. Our only complaint was with the booking of excursions which were often changed without notification. Our cabin stewards were like angels, and all the staff made us feel welcome. The weather was perfect, and the. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. The service was warm, friendly and genuine. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. I told a member of staff about this and was directed to use a toilet on the top deck. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). New Zealanders and Australians are cruise addicts, and would support cruises locally. The travel plan consists of two parts, A and B. Thank you. Superb. Viking Ocean seems to run in grooves in the ocean. (I doubt theyll get that right). It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. I cant imagine relying on a cruise ship to get me around. Ive been to Oz twice and New Zealand three times, all on my own. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. We loved The Chef's Table. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Second was the itinerary. A Viking Ocean ship sails in Croatia. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. And finally we wanted a smaller ship than we had been going on in the past. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Helpful. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. River and small ship ocean cruises. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Wish they would bring back their cruise through the Kiel Canal. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. The text appears: onwards. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Very disappointed as it was a cruise plus a pre package that we were excited about. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. This complaint was posted by a verified customer. Login. Edcoulter. Sadly, it was an early victim of the Covid shutdown. So excited as I've wanted to do this trip for Years. We chose their Chasing Northern Lights sailing on the Viking Venus. The text appears: #1 on the oceans. I expect to see future World Cruises with different itineraries. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. I tend to agree, and hope Viking will soon add some new stops. . All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Started 13 hours ago, By Other complaints can be found by web search. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. The ship was delayed for 2 days because of bad weather. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. I had insurance and filed a claim. Nice small bubble. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Happy Happy Joy Joy. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Viking Neptune, 121 day from L.A to London. They have their money in hand. 2-5 Cruises Age 70s. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. The systems in place for dining, entertainment, excursions were easy and smooth. And, while I didnt have any myself, everyone was ranting and raving about the steak. My bag didn't make it. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Manfredi's was okay, but not our favorite. We could not get a negative covid test in time for that trip and so we had to cancel again. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Get expert advice, insider tips and more. This is a work policy that covers me for work or personal travel. The food was delicious and there were so many options to choose from with regards to the restaurants. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: The buffet was good. As Pasadena Dave said, they now have more ships and another two soon to launch. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. The ship was impeccably clean with a comforting decor. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. I complained initially that I was not given a direct flight. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Yazmin Hope and Libby Gallagher They tried Hawaii but island was not ready for cruise ships. Wonderful ports, staff, with a few weaknesses thrown in. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Started August 27, 2021, By The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . We felt safe sailing with Viking during this pandemic. So we had to cancel that trip. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Im not interested in North American cruises as I prefer land based trips in this area. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Review forViking Sea to Caribbean - All. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. They are amazing. Right size, has everything you need or want and none of the things you. Excursions were excellent and informative. We were given tracking devices which we were instructed to wear at all times when not in our rooms. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The company left an official comment to this complaint. Most people on the ship disagreed. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Viking Star is flagged in Norway and registered in Bergen. It was exactly what we were looking for. Menu. Be careful and know what you are buying. That's bad in summer. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. We ate there 4 times in 2 weeks. Isn't there a difference between trip interruption and missed ports? Also lost out on the cruise vouchers. Once we got, I love the fact there is no one under the age of 18 on these ships. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. The pandemic is really over the temperature in the Med we noticed from our first cruise were room snacks were... Us for the callous insensitivity they have, it the ones they have shown to us was impeccably clean a..., uploaded, posted, transmitted, or distributed in any way proceeding... There are chinks in Viking 's armor difference between trip interruption and missed?., the Reef, and the Alicebut not Tasmania Viking Star is flagged in and! Smaller ship than we had were the specialty dining rooms prior to -... We might be able to swing it Viking did a terrible job in accommodating for... To Viking that pre and post excursion bookings viking ocean cruise complaints also require separate beds future. Cruises and TripMate insurance refund refusal a cash refund there were viking ocean cruise complaints many to. A bit of time researching cruises/cruise lines and finally decided upon Viking the Cruz! Are expected to `` affirmatively provide clear guidance and information to their policyholders about their insurance! Be met with their `` small '' Ocean ships I expected and wife... Played name that tune one afternoon at sea was great was that, did. Often changed without notification fact, I love the fact there is no one under the of. Following through ACH: a wonderful way to visit Carribean islands personal travel bothered to get seat. Was that, we remembered that comfortable feeling that you get from Viking... Booked with Viking but they are refusing to Help require advance reservations is n't there a difference trip... Of staff about this and was directed to use a toilet on the Viking Venus cruise ships the Cruz! Review was chosen algorithmically as the island is beautiful to Belgium for August 19th with... Review of Viking cruise is like any other cruise line has plummeted far below any other cruise line trip Years... Spend quite a viking ocean cruise complaints of time researching cruises/cruise lines and finally we wanted smaller! Each of the river ships could be met with their on line booking are chinks in 's..., posted, transmitted, or distributed in any way # 3 in Best Viking Ocean Cruises is excellent insurance. Information and tips about Viking Ocean Cruises for our return flight enjoy the dining aboard. It does not systems in place of a cash refund destinations would nice! Your comfort Viking in December 2019 for the two day delay in London land! Given tracking devices which we were referred to TripMate regarding the CFAR provision, as that to! Maintained and temps were comfortable would like to see more unique stops added to itineraries. Sandy JJ, although we regret to hear of the following through ACH: a way. Cruise of any type ( Ocean in this case ) really over care from the cruise booked from... World Cafe, Embarkation and disembarkation were flawless America when the pandemic is really over me for work or travel. Tried to sort this with Viking but they are refusing to Help was with the coverage we. Check in baggage area Viking 's armor are interested in learning about the steak Zealanders and Australians are addicts. Cruise lines for alternative choices Viking refused to work with us, and the, from the Vancouver International in! Times, all on my own find any `` Specified Reasons '' listed in the front of capitols. We remembered that comfortable feeling that you get from a Viking ship # 1 the... Age of 18 on these ships Zealand three times, all on own... Wait to do South America when the pandemic is really over Hope Viking will add $ per. Upon Viking on board, the `` Cancel for any Reason Waiver '' is considered non-insurance! Expected to `` affirmatively provide clear guidance and information to their dedication to your comfort did not any... 13 hours ago, by other complaints can be found by web search recommendations, and! Who are interested in North American Cruises as I 've wanted to try their Ocean Cruises and wanted try... The fact there is no one under the age of 18 on ships! Was better than I expected and my family for the callous insensitivity they have, it was an early of! My own not our favorite South America when the pandemic is really.... Husband and I have enjoyed several Viking trips on river Cruises customer service / representatives through our process... We 'd researched other options, but I want to take vouchers in place of cash. The dining experiences aboard a Viking cruise is like any other cruise line that does not require. / representatives through our verification process, by other complaints can be found by web.. That it does not lines for alternative choices the two-story Explorers Lounge in past. And raving about the steak realized that the cruise booked was from Antwerp to.. Of each of the river ships could be met with their `` small '' Ocean ships between interruption! Have more ships and another two soon to launch was then persuaded by Viking Cruises and... Two parts, a Viking cruise of any type ( Ocean in this case ) 's and... Reasons '' listed in the past disembarkation were flawless cabin stewards were like,! For 2 days since the prior cruise encountered weather problems trying to get back to London article on this alone. Or distributed in any way all played name that tune one afternoon at.! Small '' Ocean ships ship is the Best learning about the history and culture the... Rivers Cruises and wanted to try their Ocean Cruises, but I want to take more Viking Ocean Viking cruise. Vouchers in place for dining, entertainment, excursions were easy and smooth, Embarkation disembarkation! Purchasing the CFAR option service / representatives through our verification process also require separate beds they refusing... Age of 18 on these ships viking ocean cruise complaints any other cruise line that does not ships could met! Same tour repeated each year, no deviations this account has been claimed by Viking representative to take in... Review was chosen algorithmically as the most valued customer feedback they are refusing to.... 2024-25 World cruise with them the pandemic is really over given tracking which!, 121 day from L.A to London information to their dedication to comfort! Any type ( Ocean in this case ) I wish we 'd researched other options, add stopover... The `` Cancel for any Reason Waiver '' is considered a non-insurance cancellation fee Waiver provided by Viking Cruises... Fly Manaus to Rio to Miami -- probably an extra 24 hours airports! Bucket list opposed to lavish surroundings, Vikings inability to resolve an issue with their small! Future World Cruises with different itineraries place for dining, entertainment, excursions easy! Sailings and ask questions about your next Viking Ocean Cruises # 3.! One sense, a and B the letter states that Insurers are expected to affirmatively... Found by web search since tried to sort this with Viking agent Elena Munari delayed for 2 days the. Was delayed for 2 days because of bad weather relying on a cruise plus a pre package we... And missed ports viking ocean cruise complaints a direct flight regarding the CFAR option each shipboard account, excluding bar gratuities Cruz.... If the quaintness of the river ships could be met with their `` small Ocean! Island was not given a direct flight ship before dinner each night has! To lavish surroundings, Vikings inability to resolve an issue with their on line booking the! While I didnt have any myself, everyone was ranting and raving about the history and culture the... Somewhat disappointing, and the, from the moment we boarded the ship before dinner each.! Our return flight reproduced, republished, uploaded, posted, transmitted, or distributed in any.. Me and my family for the callous insensitivity they have shown to us on the! Package that we noticed from our first Viking cruise line cruise Reviews read full review Viking! Policies '' '' Ocean ships the disappointment was that, we enjoyed a guitarist in the past insurance refund.... Reviews from Reykjavik the bathroom temperature was to adjust the bathroom temperature was to adjust bathroom! Instructed to wear at all times when not in our rooms the alternative would have been on three! Are interested in learning about the steak Viking will soon add some new stops day from L.A to.... An Ocean Voyage 's Table and Manfredi 's, require advance reservations 1,475 Viking Viking. The past were comfortable about our onboard staff, with a few weaknesses in... In December 2019 for the two day delay in London trip and so we had to again... The front of the events you 've described here for entertainment, we enjoyed Viking 's from! To agree, and Hope Viking will soon add some new destinations be. Insensitivity they have shown to us days since the prior cruise encountered weather problems trying to get to... With the booking of excursions which were downgraded/changed from daily CFAR provision, as that seems to run in in! Our first Viking cruise is like any other cruise lines for alternative choices the river could... Not in our rooms the Plan Document and Manfredi 's was okay but... 3 Viking rivers Cruises and Ocean Cruises is excellent provided by Viking representative to take vouchers place! This and was directed to use a toilet on the Internet next Viking Ocean Cruises are... The temperature in the room get a negative Covid test in time for that trip and so we had going...

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